Events:
All cancellations must be submitted in writing to MSW operations@mswevents.co.uk.
- Cancellations received within 24 hours of the scheduled event shall incur a 100% cancellation fee.
- Cancellations received between 24 and 72 hours prior to the event shall incur a 50% cancellation fee.
- Cancellations received between 72 hours and seven (7) days prior to the event shall result in forfeiture of the deposit.
- Cancellations received more than seven (7) days prior to the event shall be eligible for a refund of the deposit, less a £50 administration fee.
- MSW reserves the right to cancel services at any time due to unforeseen circumstances including, but not limited to, extreme weather conditions, medical emergencies, operational limitations, or vehicle breakdown. In such cases, a full refund of any deposit or payment shall be issued.
MSW reserves the right to cancel any future bookings without notice where outstanding payments remain unresolved.
Training Courses:
- All Courses provided by MSW are non-refundable, if you are unable to attend a course a voucher will be given for an alternative date.
- If MSW cancels a course and a new suitable date is not available a full refund will be returned to you.
Coupons and Discounts:
We offer coupons and discounts for certain organisations. Upon use of these coupons and discounts, appropriate membership will be confirmed, if non membership or confirmation of membership is not possible, you will be liable to pay the full amount prior to course start, failure to do so will result in removal of course and cost occurred non-refundable.